Although the country's economy is constantly developing, many areas even now leave much to be desired. In particular, we are talking about kindergartens. Today, private and public preschool educational institutions operate in Russia, but in almost every one of them cases of unprofessionalism, negligence and banal rudeness were recorded.
Unfortunately, not all educators are aware of their role in the development of the child, since the worldview of the kids, their attitude to learning and the people around them largely depends on the teacher. Often, it is the incompetence of the teacher that causes negative consequences.
Citizens who are faced with rudeness or unprofessionalism on the part of kindergarten teachers must know what to do in such a situation and must protect the rights and interests of their baby.
Those who fear that ignorance of the current legislation may lead to erroneous actions are advised to consult an experienced lawyer in advance. The specialist will help to competently draw up a complaint and determine the further algorithm of actions.
To save the family budget, it is best to chat with an expert online. Remote consultation is not inferior in its effectiveness to a personal visit, but at the same time, it does not require extra effort, time and money.
In the event of a conflict situation in a preschool institution, first of all, a complaint should be submitted to the higher management. In most cases, this action turns out to be quite enough, since kindergarten workers are well aware that if the claim is sent to the controlling structures, the consequences can be more dire.
When choosing the organization to which the document will be sent, the specifics of the conflict should also be taken into account. With the wrong choice of instance, the complaint will simply be refused to be considered, which means that time and effort will be wasted. The most common problems that arise today in kindergartens are:
- Violation of safety rules;
- Negligence towards children;
- Violation of the regime;
- Failure to comply with professional etiquette;
- Extortion and other violations.
In fact, the list of possible conflicts is endless. If any of them occur, the baby's parents should safely go to the head of the kindergarten and notify her of what happened.
The head of the preschool institution is obliged to listen to the parents of the baby and do everything possible to solve the problem. Most often, the conflict can be completely resolved at the intradepartmental level, since the leadership of the kindergarten is interested in this.
When communicating with the manager, it is necessary to maintain composure and calmness, follow the rules of ethics and objectively assess the situation. In order to ensure fairness, it is recommended that you speak with the parents of other children in advance, as if the complaint is of a collective nature, then it will automatically be given the highest priority. Otherwise, mass discontent can lead to the fact that a negligent teacher will be removed from his post altogether.
When a conflict situation cannot be resolved at the intradepartmental level, parents have the legal right to file a complaint with other authorities. This can be done if the head of the kindergarten refused to accept the complaint, ignored the appeal or the punishment imposed by him, did not correspond to the seriousness of the violation.
If an attempt to peacefully resolve the conflict did not bring the desired result, the baby's parents can send a sample claim to one of the following authorities:
- Rospotrebnadzor. The activity of this structure is aimed at protecting the rights and interests. If the problem is related to the poor quality of service, then the complaint should be written here. You can bring the document in person, send it through the post office or fill out an electronic application form on the official website of the structure.
- District or regional department of education. This structure exercises control over the activities of preschool and secondary educational institutions. Upon the fact of the appeal, a special check will be organized, during which the perpetrators will be identified and brought to justice.
- Locality administration. A complaint can be submitted to the social department of the Administration. Its competence includes solving problems and issues related to the negligent attitude, rudeness or indifference of employees of state institutions.
- Rosobnadzor. The work of this structure is connected with the control of the activities of preschool institutions. However, you should not send a complaint here regarding a violation of the regime or dirty dishes. Rosobnadzor is engaged in resolving more serious conflicts.
- Prosecutor's office or courts. You should complain to these structures only in cases where the problem is related to violent actions (physical or moral) against the baby, as well as extortion.
According to experts, if you write a complaint to several structures at once, this will allow you to resolve the conflict as quickly and efficiently as possible. In the event that a claim is filed, in addition to the requirements for punishing the perpetrator, the victims have the right to demand payment of compensation for moral damage.
In order for a complaint to be accepted for consideration, it must be composed correctly, include references to current legislative acts, and also have a justification. The document is written in accordance with the rules of a business letter. The text should not contain corrections, blots and spelling errors. You can not use rude and emotional phrases, use obscene and slang expressions.
The description of the conflict should be as concise as possible, while reflecting the whole meaning of what happened. The complaint itself against the educator can be drawn up in any form, the main thing is that it contains the following data:
- The name of the structure to which the complaint is sent, or information about a specific official;
- Personal information about the author of the document and his contacts;
- Description of the conflict and its probable causes;
- Links to legislative acts;
- applicant's requirements;
- The period during which the sender of the complaint expects a response;
- The date of the complaint and the signature of its author.
The document is also accompanied by all papers, receipts, photographs and testimonies relevant to the issue. As for the ways to send a complaint, there can be 3 of them: a personal appeal, sending through the post office and sending an email.
When visiting the structure in person, you must have 2 copies of the document with you. One is given for consideration, and the second is marked with acceptance. As for the use of mail services, when choosing this method of contact, care should be taken to receive a delivery notification. The third option involves sending a claim through the official websites of government agencies, or writing a letter to the email address of the chosen authority.
When drafting and sending a complaint, you should act as quickly as possible. If you think too long, then the document will simply be refused to be accepted due to the expiration of the statute of limitations.
It should also be understood that the educator who violated the rights of the child is aware of his impunity and will continue to commit illegal acts.